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Buyer's Assurance
Our technology solutions are designed to ensure that a customer is never held hostage.
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Buyer's Assurance
FrontRunner Professional in alliance with their distribution partner Matthews International makes this simple promise — we are committed to protecting the integrity, dignity and privacy of the funeral profession, our customers' data and the families they serve with any of the technology solutions we offer. Everything we develop has been carefully designed to ensure that a customer is never placed in a "hostage" situation should they decide to stop using any of our solutions.
We will not sell you, your data or your families out to special interest groups or expose them to a barrage of advertising from third party marketers. More importantly, we will never design features for you to offer your families and communities through your website that cannot or will not be honored in perpetuity through escrow agreements in the event that you choose to stop using our solutions. The assurance is further backed by the guarantee that if for any reason you are not happy with your IMS solutions and decide you would like to move to another solution provider, we'll make sure that the move is smooth on our side at no cost to you. The Buyers Assurance Program helps raise the bar and raise awareness of critical considerations that professionals should apply before choosing any technology solution partner.
We believe that the only foundation for a successful customer relationship is one that is built on honesty, integrity and trust and always looking out for our customer's best interest. Simply put, the Buyers Assurance Program is all about your peace of mind and keeping you in control. Our peace of mind comes from knowing that as long as we keep doing our job right, you'll want to stay with our technology solutions, not feel forced to.